"Coach Talk for Managers" Series

"Expert Guidance" An evolving new series for new managers

MP3 - How to establish a good Work/Life Balance
MP3 - 4 Important Steps to Manage your Career

Coach Talk for Managers e-book

Easy Scripts for Difficult Moments

Downloadable e-book

“Coach Talk for Managers" Arms You With short easy coaching scripts for 30 of the most challenging staff scenarios that new managers face. With these 30 simple but powerful scripts you'll know what to say when a staff member…

• Is constantly late
• Keeps interrupting others
• Is insecure about their job
• Is overly emotional at work
• Is producing poor results
• Has a bad attitude that is effecting other team members
• Is reluctant to delegate
• Can’t seem to learn from their mistakes
• Says Yes then does nothing

And many, many more

Price: $17.00 (AUD)

The “Coach Talk for Managers” MP3 Expert Interviews

30 minute MP3 downloadable interview with transcript

Coaching Careless Staff

Managing careless staff can be very frustrating for both the manager and the team particularly if they appear not to care about how their performance is affecting others.

Receive the transcript and listen in to this 30 minute MP3 interview with Executive Coach Renee Hasseldine who shares:

• 5 ways for managers to create an environment in which staff can excel
• Managing your own frustrations first
• How coaching helps to explore reasons behind carelessness
• What to say to focus on the problem and not the person.

Price: $8.00 (AUD)

30 minute MP3 downloadable interview with transcript

Coaching Passive Aggressive staff

Managing staff who act out passive aggressive strategies including stubbornness, sullenness, and resentment and intentionally “forgetting” things can make work life a nightmare for both the manager and the rest of the team...

Executive Coach and Psychologist, Susan McDonald shares:

• The characteristics of a passive aggressive staff member
• 3 management behaviours to practise before coaching these staff
• Open questions to ask to get the conversation going
• How much time you should invest
• What to say so they know you are holding them accountable
• What to do when enough is enough

Price: $8.00 (AUD)

30 minute MP3 downloadable interview with transcript

Coaching Poor and High Performers

When you have staff at opposite ends of the performance spectrum and both are unhappy, it can be exhausting. At one end, they simply aren’t delivering what is expected. At the other end, they do a great job but you can’t keep upping their salary every time they break new ground and you want to keep them inspired.

Executive Coach, Suellen Hughes discusses:

• 4 questions to ask to explore what’s behind poor performance
• What to say to start a “performance” conversation
• 10 steps to handling poor performers well
• Questions to ask to take performers to the next level
• Ideas to keep high performers sparking
• When and how often to coach for performance

Price: $8.00 (AUD)

30 minute MP3 downloadable interview with transcript

Coaching the Older Team Member

Managing older staff can be difficult at times – particularly if they are more experienced or they are anxious about their own career and job security or see you as a threat.

Executive Coach and Psychologist Anne Bartlett, shares:

• How to set up an initial conversation to explore expertise and expectations
• What to say when older team members scoff at ideas
• How to acknowledge and tap into their expertise
• How to acknowledge what you bring to the role
• How a coaching approach is easier with older people than a “traditional” style
• What to say to build reassurance if they feel their skills are outdated

Price: $8.00 (AUD)

30 minute MP3 downloadable interview with transcript

Coaching Project Managers

Your Project managers have been trained but just aren’t performing and lack experience. You’ve provided the support and an empathetic ear. You have encouraged, prodded, and cheered them on. And yet they are not thinking for themselves.

Project management expert Stephen Abrahams discusses:

• What differentiates top project managers from everyone else
• What drives the performance of the individuals on your project team
• How to use a coaching approach to help analyse and solve their own problems
• How to use questions to help them to properly scope and plan their project
• How to use coaching to encourage engagement and manage change

Price: $8.00 (AUD)

30 minute MP3 downloadable interview with transcript

Coaching Late or Frequently Absent staff

They are coming in late, leaving early or are just absent. You want to say something but you are unsure how to approach it and still maintain harmony in team.

HR manager and Coach Ben Geoghegan discusses:

• How a coaching approach can nip problems before they get out of hand
• How to be proactive and address their issues in private
• The importance of exploring their excuses and how to turn them into opportunities to improve things in the department
• How your attitude and approach can turn a potential problem into a positive experience that builds trust and better rapport

Price: $8.00 (AUD)

30 minute MP3 downloadable interview with transcript

Coaching Up!

If you are struggling to manage your manager whose expectations are somewhat unreasonable and are causing you stress and potential burn out, this interview will help you to express your concerns in a positive way to find a win/win.

Behavioural Coach Rob McKelvey discusses :

• How to proactively renegotiate a deadline with your boss
• The importance of offering alternative solutions as choices for your boss.
• What to ask your boss so that you understand his/her expectations up front
• How to say “no” and renegotiate well.
• 5 questions to ask yourself when you are fearful of what he/she will say
• Knowing when to “step up” and when to “put up”

Price: $8.00 (AUD)

The "Coach Talk for Managers" Tool Kit!

Best Value Tool Kit

All CTM MP3 expert interviews & transcripts Plus Coach Talk for Managers e-book.

Access the entire “Coach Talk for Managers Tool Kit” including:

• all in-depth MP3 "Coach Talk for Managers" interviews
• all transcripts
• Plus 30 simple coaching scripts for the most challenging scenarios that new managers face in our very popular e-book “Coach Talk for Managers”

Price: $57.00(AUD) (Worth $73.00)

"Expert Guidance" An evolving new series for new managers

How to establish a good Work/Life Balance

Research shows that for 25% of Gen Y’s, Work/Life balance is their top influencer when choosing and staying with a job.

Master Coach Belinda Merry discusses:

• Why work life balance is so important to retaining great Gen Y staff
• Companies who are getting it right
• Management strategies to accommodate Work Life Balance
• How to determine your actual and desired work/life balance style
• The options available
• Changing work/life balance paradigms
• The importance of agreeing measurable goals with staff.

Price: $8.00 (AUD)

30 minute MP3 downloadable interview with transcript

4 Important Steps to Manage your Career

You can be like 95% of people who don’t proactively manage their career and one day find that they have regrets and frustrations about how their professional life has unfolded. Or you can be like the 5% who imagine the life they want, set their course, learn how to stay focused and use their talents for the greatest joy and reward.

Receive the transcript and listen in to this 30 minute MP3 interview with the Reinvention Guru: Kim Seeling Smith who shares:

The 4 key concepts in Critical Path Career Management

1. Set your course
2. Make your mark
3. Master your skills
4. Manage your Psychology

Price: $8.00 (AUD)